FAQ

Frequently asked questions

How do I place an order?


Like something you see? All you have to do is click on the product itself, choose your size or color if necessary and then click add to cart! The item will automatically be added to your cart, ready to be checked out!




How do I check out?


To complete your order, click on the cart icon at the top of the page. This will take you to your cart and show you everything that you have added so far. If you're happy with your order, click checkout and follow the instructions.




How can I pay?


Viva Collective accepts all major credit cards.




When will my order be shipped?


Typically, your order will ship same or next day depending on what time of day the order is placed. Priority shipping through the postal service is used for all of our orders. You should receive your package within 2-5 business days from the order date. If you chose the free pickup option, you may pickup your package free of charge from our "headquarters". We are currently located in Del Rio, Texas. Please wait until you have received a confirmation email from us stating that your order is ready to be picked up. We will also then schedule a specific day/time with you.




Do you offer a discount for military?


The answer is yes! The military is very near and dear to our hearts and so we offer a 10% off discount for all service members and their families. You can subscribe to receive a coupon right away but if you wish to remain unsubscribed, please contact us to receive a discount code without having to subscribe and thank you for your service.





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